Elements and Performance Criteria
- Analyse the existing operations
- Identify organisation capability for products and processes.
- Identify the major processing steps in meeting customer order or orders.
- Consult with employees, managers and other major stakeholders on major expected benefits from a move to a competitive systems and practices strategy.
- Identify lead times, throughput times and waiting times throughout process of meeting a customer order.
- Identify variations within the process.
- Identify causes of the variations.
- Develop an initial or updated virtual flow process
- Consider similarities in materials, processes and services for orders.
- Map flow of information, material, processes and people for each product family/cluster of similar customised products/services.
- Draw a current state value stream map for the process as a virtual flow process.
- Analyse the current value stream map for waste.
- Draft possible future state value stream map.
- Calculate benefits flowing from future state map.
- Consult with stakeholders to validate benefits.
- Prepare proposals for process redesign
- Identify options for the delivery of competitive systems and practices and other changes required to move to future state value stream map.
- Plan as to how these changes might be implemented.
- Cost the proposed changes and determine benefit/cost ratios.
- Prepare recommendations for change.
- Negotiate/consult with relevant stakeholders to establish the preferred option.
- Implement the plan
- Arrange for altered process, as required.
- Arrange for altered infrastructure needs, as required.
- Monitor the implementation of the plan, making adjustments as required.
- Review the new value stream and check that expected benefits have been obtained.
- Put in place a continuous improvement mechanism for the new value stream.